Back To The Floor

It's not too difficult for CEO's to lose touch with what is actually happening at the "coal-face or shop-floor" whichever term is preferred. Are we reaching targets, are our customers/service-users happy, are staff happy??? There are now tv programmes made about CEO's getting involved in front-line activity which have got me thinking...... I'm sitting here today at Enabled Art, one of the divisions of The Disability Syndicate. In the last hour, 4 service-users have come through to the back office for a chat! Up until an hour ago, i thought i was above that - CEO's don't have time to chat with service users!!!. Yet it has given me a reality check, I cannot be CEO without service users telling me what's bothering them or what makes them happy.

For the last 2 or so years, as CEO of a rapidly developing group, i've been bogged down with budgets and massive funding opportunities which is an essential part of my role as CEO, but sitting here today it's become all too obvious that i want to get to know service users again. Here comes the pledge.......

As CEO ofThe Disability Syndicate, i solemly declare that i shall spend at least 1 day with each of the projects within the group and than shall report on my findings in this blog.

A question to the staff.....good idea?   not a good idea?

Amo